Refund policy

Thank you for shopping with Pokemon Plugs. We are committed to providing high-quality Pokémon cards and collectibles. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.
Items must not show signs of use, damage, or alteration.

Non-Returnable Items

The following items are not eligible for return:

Opened or unsealed Pokémon card products.
Trading cards removed from their original packaging.
Digital products or gift cards (if applicable).
Clearance or final sale items.
Products damaged due to misuse or improper handling.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent.
The item arrived damaged or defective.
The return is the result of our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Exchanges

We only replace items if they are defective, damaged, or if the incorrect product was shipped. If you need an exchange, please contact us before returning your item.

Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow our standard return procedure.